Frequently Asked Questions
Customisation
CAN I BUILD MY OWN BOX?
Yes! You can create your own completely bespoke gift box by adding all of the items you would like to include to your shopping basket, then choosing 'Make my basket into a gift box' under Gifting Options.
HOW DO I ADD A HANDWRITTEN MESSAGE?
You can add a message to your gift box by choosing the 'add a handwritten message' option, either in the product or when you get to your shopping cart.
HOW CAN I CUSTOMISE THE CONTENTS OF A GIFT BOX?
Some of our gift boxes have aspects that can be customised. You can identify these boxes by the 'Pick Your Products!' badge that appears on the main image. These boxes have options that mean you can choose exactly which variation of the box you want, to make sure it is the perfect fit for its recipient!
Shopping Information
DO YOU SHIP INTERNATIONALLY?
At the moment we only ship within the UK.
WHAT SHIPPING METHODS ARE AVAILABLE?
We offer two speeds of shipping, standard and express. If you require speedy dispatch and delivery we recommend choosing the express delivery option.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Our standard delivery option is dispatched within 2-4 days and is sent via a Tracked 48 hour delivery service. Our express delivery option is dispatched within 1-3 days and is sent via a Tracked 24 hour delivery service.
Orders and Returns
HOW DO I PLACE AN ORDER?
You can order online via our website. We offer lots of opportunity to customise your order, so www.laughingsisters.co.uk is the best bet! We also sell on TikTok Shop, Etsy and at local fairs and markets. Get in touch to find out where we'll be next!
HOW CAN I CANCEL OR CHANGE MY ORDER?
Orders cannot be changed once they have been shipped. If you require a change or cancellation, please get in touch ASAP.
For returns, please see our returns policy.
WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?
Natalie and Steph are available to answer any questions you may have. Head to our Contact Us page to get in touch.